Privacy Policy

At Duray Rent a Car we attach great importance to the privacy of our valued customers' personal data. This Privacy Policy explains which data we collect when you visit our website, make a reservation or contact us, how we use that data and what your rights are. By using our site you accept the practices set out in this policy.

1. Data We Collect

We collect only the data necessary to provide our services:

• Identity and contact details: full name, national ID/passport number, phone, e-mail address.
• Reservation details: selected vehicle, rental dates, flight information, pick-up/return point.
• Payment details: invoicing details; card details are processed only through the secure payment infrastructure and are not stored by us.
• Technical data: IP address, browser type, pages visited and usage data collected through cookies.

2. Purposes for Which We Use Data

We process the data we collect for the following purposes:

• To create your reservation, draw up the rental agreement and hand over the vehicle.
• To carry out payment transactions and issue invoices.
• To respond to your requests and complaints and to provide customer support.
• To fulfil our legal obligations and protect our rights in any dispute.
• To send campaign and information messages where we have your explicit consent.

3. Sharing of Data

Your personal data may be shared, only to the extent the service requires, with the following parties:

• Banks and secure payment institutions handling payment transactions.
• Legally authorised public institutions and organisations (upon request and within the legal framework).
• Insurance and roadside assistance partners supporting the delivery of the service.

Under no circumstances is your data sold to third parties for marketing purposes.

4. Data Retention and Security

Your personal data is stored on secure servers for as long as the processing purpose requires and for the limitation periods set out in the relevant legislation. Current technical and administrative security measures (encryption, access authorisation, firewall) are applied to prevent unauthorised access to your data.

5. Cookies

Cookies are used on our site to improve your experience and analyse traffic. Detailed information about the types of cookies and how to manage them is available on our Cookie Policy page.

6. Your Rights

Under the relevant legislation you have the right to access your data, have it corrected, request its deletion or anonymisation, object to processing and withdraw your consent. To exercise these rights you can send your requests to [email protected] . Detailed information about how your data is processed is set out on our Privacy Notice (KVKK) page.

7. Contact

You can contact us with any questions or requests about our privacy practices: +90 232 274 12 16 · [email protected] · İzmir Adnan Menderes Airport, International Arrivals Floor, Gaziemir / İzmir.